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Managed Services
Services to support your network
 
Managed Information Technology Services (MITS)

MITS Consulting
Planning, and Design are the building blocks for establishing your technology environment.  Hixardt personnel work closely with the organization to evaluate the numerous technology solutions available today to determine the best solutions to meet your needs. With the assistance from Hixardt's consultants organizations can plan and design their Business Continuance requirements, mitigate risk, and develop a comprehensive life cycle plan. Learn more about MITS today!

MITS Management
Manage your technology environment by using Hixardt's Network Management System (NMS) to monitor and alert on technology problems. NMS allows Hixardt to determine where problems will occur and quickly identify the exact source of a problem once it has occurred. The system alerts Hixardt personnel who immediately begin resolution of the problem. In addition to monitoring, the system ensures application compliance, and provides patch management. The integration of NMS with Hixardt's trouble ticket system automatically opens trouble tickets on any alert, and installation of unauthorized software. The trouble ticket system allows for tracking and escalation of problems until they are resolved. Hixardt and the organization's staff have access to this system to assist them.  Finally Hixardt's reporting system creates a comprehensive report including statistics on network security, bandwidth utilization, as well as network, server, and workstation performance. These reports are key in identifying trends or problems that require attention. Learn more about MITS today!

MITS Service Warranty
Maintenance and repair of Hardware is always a concern for business owners. Those customers under Consulting and Management contracts receive free maintenance and repair support when their equipment is under a manufacturer's warranty. When the hardware is not under a manufacturer's warranty then Hixardt support personnel will repair hardware at a reduced rate to the customer. Customers are charged for hardware that must be replaced. Learn more about MITS today!

MITS Watch
Is a premier service established for customers using Video Surveillance Systems from Guardian Solutions. It leverages Hixardt NMS to monitor, patch, and calibrate the Guardian Surveillance solution. It also provides end user support for the Guardian customers. Learn more about MITS today!

 

 

Hixardt supports an array of technology equipment, from firewalls, switches, routers, servers, IP Telephony, PDA's and much more!


 

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