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Managed Information Technology Services (MITS)
MITS Consulting
Planning, and Design are the building blocks for
establishing your technology environment. Hixardt
personnel work closely with the organization to evaluate the
numerous technology solutions available today to determine the
best solutions to meet your needs. With the assistance from
Hixardt's consultants organizations can plan and design their
Business Continuance requirements, mitigate risk, and develop a
comprehensive life cycle plan. Learn more about MITS today!
MITS Management
Manage your technology environment by using
Hixardt's Network Management System (NMS) to monitor and alert
on technology problems. NMS allows Hixardt to determine where
problems will occur and quickly identify the exact source of a
problem once it has occurred. The system alerts Hixardt
personnel who immediately begin resolution of the problem. In
addition to monitoring, the system ensures application
compliance, and provides patch management. The
integration of NMS with Hixardt's trouble ticket system
automatically opens trouble tickets on any alert, and
installation of unauthorized software. The trouble ticket system
allows for tracking and escalation of problems until they are
resolved. Hixardt and the organization's staff have access to
this system to assist them. Finally Hixardt's reporting
system creates a comprehensive report including statistics on
network security, bandwidth utilization, as well as network, server, and
workstation performance. These reports are key in identifying
trends or problems that require attention.
Learn more about MITS today!
MITS Service Warranty
Maintenance and repair of Hardware is always a
concern for business owners. Those customers under Consulting
and Management contracts receive free maintenance and repair
support when their equipment is under a manufacturer's warranty.
When the hardware is not under a manufacturer's warranty then
Hixardt support personnel will repair hardware at a reduced rate
to the customer. Customers are charged for hardware that must be
replaced. Learn more about MITS today!
MITS Watch
Is a premier service established for customers
using Video Surveillance Systems from Guardian Solutions. It
leverages Hixardt NMS to monitor, patch, and calibrate the
Guardian Surveillance solution. It also provides end user
support for the Guardian customers. Learn more about MITS today!
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